National Discount Chain Case Study
Posted in Case Studies
Glenn Laga
THE RESELLER
A Global IT Asset Disposition Company
THE CLIENT
National Discount Chain of Apparel and Home Decor
THE SITUATION
The client upgraded the register servers at over 200 stores located throughout the US and Puerto Rico. The hard drives from the decommissioned servers in each store contained customer records and credit card numbers. Moving the decommissioned servers with this data on the drives would have been in violation of Red Flag, DPA and PIC DDS regulations covering data leakage that could result in identity theft and credit card fraud. Therefore, the drives had to be stored securely in each store until they could be properly decommissioned or destroyed.
THE RESPONSE
The Asset Disposition Company enhanced its existing relationship with the client by offering a solution to destroy all the hard drives at each store location by relying on GDD’s national footprint and bonded technicians. GDD custom-designed a process for the store managers to follow when the GDD tech arrived. This process was in full compliance with applicable regulations and industry standards over all anticipated equipment scenarios. This included site access, tech authorization, removal of drives from servers, hard drive serial number collection, verification of serial numbers against a master list, customer witnessing of hard drive destruction, and provision of a certificate of destruction to the store manager before the tech left the store.
THE RESULT
The cost-effective solution exceeded government regulations as well as industry standards for data security and destruction. The project went smoothly because a well thought out process, including escalation protocols, was defined for each on-site scenario. GDD’s team of bonded, uniformed technicians arrived prepared with hard drive destruction equipment, photo ID’s and appropriate security codes. This 200 location project was completed in a 30 day window without impacting in store activity on high volume days. Having successfully demonstrated this process, the Asset Disposition company is proposing this service to banks and other retailers in need of a very cost effective on site data destruction service for requirements as low as one hard drive per location.
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