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The value of a channel partnership

The value of a channel partnership

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The Client

With thirty years’ experience as a provider of scalable IT solutions for government agencies and SMB, our ITAD partner provides a variety of IT asset management solutions: removing nationwide equipment, evaluation, inventorying, auditing, remarketing, recycling and data destruction.

Guardian Services

  • Audit verification
  • Onsite audit
  • Onsite inventory
  • Pulling hard drives
  • Onsite data erasure
  • Onsite HDD shred
  • Onsite device shred
  • Packing and logistics
  • Data center decommissioning

Industry

  • Government
  • Tech
  • Big box retail
  • B2B IT suppliers

Stakeholders

  • President
  • COO
  • Director of Security and Compliance

The Challenge

Find a trusted, long-term partner for add-on and overflow ITAD and IT asset management services such as onsite data destruction. Must be able to work under highly restricted, high compliance situations without onsite oversight.

“The tiniest,  most obscure, most secure government data destruction job ever. We needed flexibility and got it.”

How do you get a quote to have ONE tablet and ONE phone destroyed onsite for a high-level security Federal agency? We knew this wasn’t just a case of compliance. It was a case of inconvenience. But Guardian didn’t blink and our customer loved the outcome. The agency even created a fun video of the entire onsite job! Sometimes the smallest projects leave the biggest impression. If it’s done well, we’ve cemented our customer relationship.

Retained value, retained trust by leaning on a proven, consistent partner.

“For us, onsite shredding has become a differentiator in security and efficiency. With Guardan, we can combine secure onsite data destruction with sorting, packing and shipping anything anywhere. We want our customers to be pleased with the onsite courtesy, communication and service provided via Guardian and the maximum value we earn for their IT equipment. They are often surprised by how smoothly the entire IT asset management process can be.”

“The snowballing costs of a data breach keep customer conversations about secure data destruction short (if we have them at all).”

“Our customers know the value of data destruction done right; the costs and impact of a data breach are prohibitive. And frankly, if the customer is cutting corners or cavalier about security, we walk away. Guardian is committed to compliance and security. We also have liability for every IT asset management job too. Our customers depend on that. And we depend on Guardian.”

It’s not just a partnership, it’s growth and satisfaction-focused business

We know that we have a choice in service providers. What works with Guardian is their attentiveness to our needs. We can’t control who they send out on the job and who the customer will be interacting with but we never worry about it. Whether it’s a sensitive data center cleanout or a standard onsite data destruction job, we only heard good things from our customers.

“Each project is quoted based on the combination of services, no two jobs are the same and Guardian providing quotes for each job makes our lives easy.”

The Bottom Line

“Guardian is a partner in every sense of the word. They are fair, direct, flexible and have the same focus on customer satisfaction that we do. And they’re easy to work with. It’s not just the range and quality of Guardian’s services. It’s quick turnaround on quotes, standardized pricing, professionalism at every touchpoint and responsive communication. It lets us concentrate on our customers instead of babysitting a vendor. Even when there’s a difficult customer location, like Center City in downtown Philadelphia, we know they’ve prepared their drivers and the customer will see seamless operations from the first minute.”

“As a business owner, I appreciate the continuous outreach and shared insights. The ITAD business requires flexibility and adaptability. A non-competitive resource that proactively helps us create and present winning solutions or consider new market factors is an advantage we value.”

The Details

As an ITAD channel partner, Guardian and this national ITAD partner have worked together to develop and execute secure IT asset disposition plans for Fortune 1000 and Federal Government clients. 

  • 10 years of shared partnership
  • Multiple industries served 
  • Data destruction quantities ranging from a few to thousands
  • Range of services based on client need and location

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